Delivery:
Standard items: Orders placed Monday to Friday by 2pm are dispatched the same working day. Free standard UK delivery normally takes 4–5 working days. Express delivery is £4.95 and normally takes 1–2 working days; 97% of Express orders arrive the next working day. These are estimated delivery times.
Tracking:
All orders placed with an email address will receive tracking from our courier, this will show as proof of delivery.
Bespoke Order Proofs:
Our design teams working hours are Monday-Friday 8am – 4pm. When placing a bespoke order, our design team will be in touch using the email provided.
Damaged Goods:
For any damaged goods, please report to us within 24 hours upon receipt of goods with any photos / proofs.
Return Policy:
Consumer and business purchases
These change-of-mind cancellation rights apply to consumers purchasing wholly or mainly outside their trade, business, craft or profession. Business and trade customers do not have an automatic change-of-mind return right unless Zebra agrees otherwise in writing. This does not affect any rights relating to faulty, damaged, incorrect or misdescribed products.
Changed your mind?
For standard, non-personalised products, you must tell us within 14 days of receiving your order if you wish to cancel. You then have a further 14 days to return it.
You may open and inspect the products as you reasonably would in a shop. However, the right to inspect a product is not a right to use it for an event and then return it. If a product has been used or handled more than necessary to establish its nature, characteristics and function, we may reduce the refund to reflect any reduction in its value.
Where products have been used at an event, the reduction may be substantial if they can no longer be sold as new. Any deduction will reflect the actual reduction in value and will not be an administrative or restocking charge.
Customers are responsible for return postage on change-of-mind returns. Zebra will cover reasonable return costs where an item is faulty, damaged, incorrect or not as described.
Products made to your specifications or clearly personalised cannot normally be returned because you have changed your mind. This does not affect your rights if the product is faulty, damaged, incorrect or not as described.
Refunds for valid cancellations will be processed within 14 days of receiving the returned products or receiving evidence that they have been sent back, whichever occurs first. Where a refund of outbound delivery is due, we will refund the cost of our least expensive Standard delivery option. Any additional amount paid for Express delivery is not refunded on a change-of-mind cancellation.
Refunds will be made using the same payment method used for the original purchase unless you expressly agree otherwise. You will not incur any fees for receiving the refund.
What returning a product is likely to cost
Because of their size, many of our products cannot be returned by ordinary post and must be securely packaged and returned using a suitable courier. We strongly recommend using a tracked service and retaining proof of postage. Typical return costs are:
- Easel signs and smaller cut-outs up to approximately 75cm: £4–£10.
- Mini and midi bundles, and packaged boards up to approximately 1.2m: £8–£20.
- Oversized products over approximately 1.2m, including 5ft sail boards and castle panels: typically £50–£70 per parcel. Multi-panel products may require more than one parcel, meaning the total return cost can exceed £100.
These are estimates based on current public UK courier prices. The exact cost depends on the packaged dimensions, collection location, number of parcels and service selected. You remain free to choose a suitable courier. Please contact us if you would like help arranging the return.
How to cancel
You can cancel by emailing sales@zebraprintevents.co.uk with your order number and a clear statement that you wish to cancel, or by sending any other clear statement of cancellation to the address below. You may use the model cancellation form, but you do not have to.
Returns should be sent to:
Zebra Print Events
Sherwood Universal Ltd
Unit 5 Sherbrook Business Centre
Sherbrook Road
Daybrook
Nottingham
NG5 6AT
Damaged, faulty or incorrect items
For any damaged goods, please report to us within 24 hours of receipt where possible, and please include photographs where possible — it helps us put things right quickly with the courier. Whatever the timing, your statutory rights for faulty, damaged, incorrect or misdescribed products are unaffected.
Model cancellation form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Zebra Print Events, Sherwood Universal Ltd, Unit 5 Sherbrook Business Centre, Sherbrook Road, Daybrook, Nottingham, NG5 6AT. Email: sales@zebraprintevents.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*] / received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.
Shipping Policy:
Bespoke and personalised items are normally designed, approved and dispatched within 3–5 working days, depending on how quickly the proof is approved — this can extend if the response time from the purchaser is excessive, and delivery time is additional. For standard items, free delivery normally takes 4–5 working days, with an express service (£4.95) available — order by 2pm Monday to Friday for same-day dispatch.
